Recover Email that's been removed from your Deleted Items Folder

If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder.

Note: You can't access the Recoverable Items folder if you're using a mobile browser. To access the Recoverable Items folder, please use a PC or Mac.

  1. In the left pane, select the Deleted Items folder.

  2. At the top of the message list, select Recover items deleted from this folder.

3. Select the items you want to recover, and select Restore.


  • You can only select all if all messages are visible. This is to prevent accidental actions on messages you cannot see.

  • Ctrl+Click selects individual messages, Shift+Click selects everything between two clicks.


Where do recovered items go?    The items you select to recover will be restored to their original folders when possible. If an original folder no longer exists, items will be restored as follows:

  • Messages go to your inbox.

  • Calendar items go to your calendar.

  • Contacts go to your contacts folder.

  • Tasks go to your tasks folder.

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